FAQ

How do I place a catering order?
Browse through our catering menus and use the Add to Cart button. Fill in the form and click the checkout button. You will receive a confirmation/receipt from us shortly.

How far in advance do I need to place my catering order?
To better serve you, all catering online orders require at least 24 hours (1 day) notice. Give us a call if catering is needed on shorter notice.

When can I pick up my catering order?
During checkout, you are required to choose your preferred “Pickup Date” and “Pickup Time".

Do you deliver?
Yes we do. For Togo Meals, we use Postmates delivery. For catering, input your zip code during checkout to see if we deliver in your area.

Why does it show shipping when viewing my cart and checking out? Do you ship?
We do not ship. All Shipping texts should say Delivery | Pickup. We are in the process of fixing this.

Can I order without creating an account?
Yes, you can, but if you order more than once you would benefit more by having an account.

Can I change my order after it’s been processed?
Contact us and we will take care of any changes that are feasible. The sooner you contact us the better.

What is your cancellation policy?
Cancellations must be made 1 day of the scheduled pickup | delivery date. Orders canceled with 1 day (24 hours) notice are refunded in full via the original method of payment.

Orders canceled with less than 24 hour notice will receive 50% of the order value in the form of a store credit (Ihaw Ihaw Gift Card).


Do you offer gift certificates?
Yes, you can send a gift certificate to the anyone you want by filling in their email address on our gift certificates page.

**This cannot be used in store, Catering Online Orders Only.

How can I redeem a gift certificate?
After adding items to cart, click “View Cart” at the top of the page and type in the code from your certificate to the “Redeem Gift Certificate” box.

What payment methods do you support?
We accept all major credit cards (Visa and MasterCard credit/debit cards, Discover and American Express).